Replicating empathy online

How to create digital experiences that feel more human - and why it's critical | Issue № 15

This week / What’s new? | Why does it matter? | What’s next? | What else? | Quotable | One more thing

This week

Read on to learn why:

① UBS is trying to replicate empathy online.

② Brands must do more than rely on Zoom calls to replace in-person interactions.

③ How a client feels is the key consideration in designing online experiences.

④ Independent and conv…