Sold down the river

Losing sight of who your customer is will cost you dearly in financial services.

Issue № 95 | London, Sunday 28 April 2024

Read on to learn why:

① Customers demand complete trust of their bank.

② Trust is earned with simplicity, transparency and great customer service.

③ The tension between competition and compliance is systemic.

④ Tokenisation tackles the core inefficiencies of cross-border payments.

⑤ The race to usurp TikTok is, quite frankly, getting a little desperate.

⑥ The quasi-merger is here to stay but not all of them will prove successful.

⑦ IMTW is a labour of love.